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All products sold by Universalfuze are covered by a minimum 12 month manufacturers warranty. In addition to this warranty, Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.

Since 1 January 2011, the following consumer guarantees on products and services apply.

Products must be of acceptable quality, that is:

safe, lasting, with no faults

look acceptable

do all the things someone would normally expect them to do.

Acceptable quality takes into account what would normally be expected for the type of product and cost.

Products must:

match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising

match any demonstration model or sample you asked for

be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing

come with full title and ownership

not carry any hidden debts or extra charges

come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them

meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers

have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.

Services must:

be provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage

be fit for the purpose or give the results that you and the business had agreed to

be delivered within a reasonable time when there is no agreed end date.

Consumer guarantees on products and services also apply to:

bundled products and services

gifts with proof of purchase

sale items

online products and services bought from Australian businesses

second-hand products from businesses, taking into account age and condition.


For more information on your consumer rights, please visit


You are welcome to return any product purchased from Universalfuze/Audiocom Online within 28 days of the purchase date. Providing the item is complete, in original condition and includes all original packaging and accessories you will be eligible for a product refund.

Return postage costs are to be paid by the buyer. Original postage costs cannot be refunded. 

Return (with your purchase details included) to


Attn: Returns


2/122 Erindale Rd

Blacatta Western Australia 6021

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